Based on the professional and scientific nature of Crownwell Research, here is a comprehensive Shipping & Delivery Policy.
This policy addresses the specific needs of handling sensitive research compounds, including stability during transit and regulatory compliance.
Crownwell Research is dedicated to ensuring your laboratory receives its materials promptly.
Processing Time: All orders are processed within 1–2 business days (Monday through Friday, excluding holidays).
Cut-Off Times: Orders placed before 2:00 PM EST are typically dispatched the same day. Orders placed after this time or on weekends will be processed the following business day.
We utilize trusted carriers to ensure the secure delivery of your research materials. Options available at checkout may include:
Standard Shipping: 3–5 Business Days
Expedited Shipping: 2 Business Days
Overnight/Priority: Next Business Day delivery (Recommended for time-sensitive projects).
Note: Delivery delays can occasionally occur due to carrier volumes or unforeseen weather events. We provide tracking numbers for all shipments immediately upon dispatch.
We understand the importance of compound integrity.
Lyophilized Stability: Most of our peptides (e.g., BPC-157, TB-500) are supplied in a lyophilized (freeze-dried) powder form. In this state, they are remarkably stable and can withstand ambient temperatures during standard shipping durations without degradation.
Packaging: All products are securely packaged in medical-grade glass vials and cushioned to prevent breakage.
Cold Packs: For specific compounds that require strict temperature control during transit, we utilize insulated packaging with cold packs to ensure they arrive within optimal conditions.
Crownwell Research ships internationally to select countries where research importation is permitted.
Customs & Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Crownwell , 7364 Kathleen Road, #1018, Lakeland Florida 33810, United States
Crownwell Research is not responsible for these charges if they are applied and are your responsibility as the customer.
Regulatory Compliance: It is the responsibility of the buyer to know the local regulations regarding the importation of research peptides in their specific jurisdiction. We are not responsible for packages seized due to non-compliance with local laws.
Due to the nature of our catalog:
Research Use Only: We ship strictly to individuals and institutions conducting laboratory research.
Address Verification: We reserve the right to verify shipping addresses. We generally do not ship to P.O. Boxes for sensitive chemical shipments; a physical address is preferred to ensure proper chain of custody.
Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement immediately.
Lost Packages: If your tracking number shows “Delivered” but you have not received it, please contact the carrier directly. For packages lost in transit (not showing delivered), please contact our support team to open an investigation.
Due to the sensitive nature of research compounds and the risk of contamination:
All Sales Are Final: We cannot accept returns on opened or unopened products once they have left our facility. This ensures that every client receives fresh, uncontaminated material that has never left our chain of custody.
Quality Guarantee: If you believe there is a quality issue with your order (e.g., broken seal, incorrect item), contact us immediately for a resolution.
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